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Transportation Customer Service Representative

Job Term: Full Time

Full Job Description:

Hermann Services is seeking a Transportation Customer Service Representative (CSR) for our Houston, TX, location.  

The Transportation CSR will report to the Vice President of Customer Service & Account Management.

Responsibilities:
  • Receive inbound calls
  • Assist customers with inquiries
  • Set up appointments and book loads to meet customers’ expectations
  • Track orders to ensure loads are delivered and/or picked up on time
  • Serve as a point of contact to the Operations Team
  • Work with customers on shipment recoveries as needed
  • Update Transportation Software with status of loads picked up and delivered
  • Report, monitor, and analyze performance to ensure compliance and service metrics
  • Other duties as assigned
Job Requirements:
  • Customer Service skills
  • Experience in transportation preferred
  • Versatility, flexibility, and adaptability
  • Excellent computer/keyboarding skills
  • Word, Excel, Outlook knowledge
  • Transportation Software knowledge is a plus
  • Able to work well in a team environment as well as individually
  • Excellent oral and written communication skills
  • Knowledge of Customer Service Standards
  • Ability to process a high volume of transactions
  • Excellent organizational and attention to detail skills


Benefits:

  • Medical, Dental, & Vision Insurance after 30 days of full-time employment
  • 401k with company match
  • Company paid Life Insurance
  • Paid Time Off
  • Disability, Accident, and Critical Illness Insurance


Hermann Services is proud to be an Equal Opportunity Employer.

Hermann Services, Inc. is Affirmative Action, Equal Opportunity Employer and committed to providing equal opportunity to all employees and applicants for employment without regard to race, color, religion, ethnicity, national origin, age, disability, gender (including pregnancy, childbirth or other related medical conditions), genetic information, sexual orientation, veteran or marital status, or any other characteristic protected by law. No material contained within this website may be construed as an offer of employment or a binding contract of employment for a specific time period. Either the employee or the employer can terminate employment at any time, for any reason, with or without notice.

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