Hermann Services is seeking a Drayage Dispatcher for our Houston, TX location.
The Drayage Dispatcher is responsible for training and assessing drivers and their qualifications as per local, state, and federal laws. The Drayage Dispatcher shall coordinate with drivers, staff, and management to hold meetings to resolve issues, AND develop amiable genuine and supportive relations with drivers in a professional manner and collaborate with other departments to provide the tools and work environment necessary for all employees to excel at their respective positions.
1) Maintain and practice use of the knowledge of/to:
The principles and methods for moving goods including the relative costs and benefits
Knowledge of principles and processes for providing customer services, including the customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Coordinate with drivers to ensure timely pickup and delivery
Arrange for periodic maintenance of equipment as necessary
Maintain costs and profits within budget
Keep track of driver hours and miles in coordination with Load Planners to achieve maximum productivity
Aid in cost cutting through initiatives
Monitor performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.
2) Maintain Service Rates in accordance with Company Expectations:
On-Time Service Rate: 99.0%
Ensure drivers observe all safety regulations and all training methods are adequate and effective.
Ensure dispatch protocols are compliant with both client and company policies and procedures.
Demonstrate proficiency and compliance with the use of administrative procedures and systems such as:
Transportation Management System (Dispatching, order processing, etc. in TMS) policies & procedures
Office Software (proficient use of various programs in Microsoft and other business applications)
Satellite tracking & communications Software
3) Plan, organize and manage the workload to include:
Daily driver communication
Dispatch drivers on previous, current, and future assignments
Updating TMS orders
Providing ETA on pickups and deliveries
Tracking and Tracing
Responsible for rail billing, tracking and tracing shipments, and communicating with customers and dray partners for our Intermodal business
Other duties as assigned
Degree in business or related field preferred
Proficient in Excel & Word
Familiar with CDL, DOT, and HOS standards
Familiar with Federal, State, and local transportation and intermodal regulations
Minimum of 3 yearsâ experience in the transportation industry preferred
Great Medical, Dental, & Vision Insurance after 30 days of full-time employment
Matching 401(k) â Hermann matches 35%
Company paid Life Insurance
Paid Time Off
Disability, Accident, and Critical Illness Insurance
Hermann Services, Inc. is Affirmative Action, Equal Opportunity Employer and committed to providing
equal opportunity to all employees and applicants for employment without regard to race, color,
religion, ethnicity, national origin, age, disability, gender (including pregnancy, childbirth or
other related medical conditions), genetic information, sexual orientation, veteran or marital status,
or any other characteristic protected by law. No material contained within this website may be
construed as an offer of employment or a binding contract of employment for a specific time period.
Either the employee or the employer can terminate employment at any time, for any reason, with or