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Customer Service Representative - Texas

Job Term: Full Time

Full Job Description:

Hermann Services is looking for a Customer Service Representative to join our growing Transportation Division located in Houston, TX. Hermann offers a competitive benefits and compensation package that includes medical, dental, vision, life insurance, and more, as well as a 401(k) matching program.

The Customer Service Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. Hermann Services is looking for people who love making customers happy and have motivation, passion, and integrity. We are a company filled with high-energy people with a willingness to put the customer’s needs first.

Responsibilities:

  • Receive inbound calls
  • Assist customers with inquiries
  • Set up appointments and book loads to meet customers’ expectations
  • Track orders to ensure loads were delivered and or picked up on time
  • Serve as a representative to the Operations Team
  • Work with customers on shipment recoveries as needed
  • Update Transportation Software with status of loads picked up and delivered
  • Report, monitor, and analyze performance to ensure compliance and service metrics
Job Requirements:
  • Customer Service skills
  • Experience in transportation preferred
  • Versatility, flexibility, and adaptability
  • Excellent computer/keyboarding skills
  • Word, Excel, Outlook knowledge. Transportation Software knowledge is a plus
  • Able to work well in a team environment as well as individually
  • Excellent oral and written communication skills
  • Knowledge of Customer Service Standards
  • Ability to process a high volume of transactions
  • Excellent organizational and attention to detail skills
  • Must have experience with the ports and rails of Houston (drayage & intermodal)

    Hermann Services, Inc. is Affirmative Action, Equal Opportunity Employer and committed to providing equal opportunity to all employees and applicants for employment without regard to race, color, religion, ethnicity, national origin, age, disability, gender (including pregnancy, childbirth or other related medical conditions), genetic information, sexual orientation, veteran or marital status, or any other characteristic protected by law. No material contained within this website may be construed as an offer of employment or a binding contract of employment for a specific time period. Either the employee or the employer can terminate employment at any time, for any reason, with or without notice.

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