Hermann Services, Inc., headquartered in South Brunswick, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast/Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, and Maryland. Launched in 1927 when Fred J. Hermann purchased his first truck, the Hermann name has since stood for integrity, value, service, and logistics expertise.
We are seeking an Assistant Driver Manager to work at our dedicated customer location in Woodbridge, NJ.
The Assistant Driver Manager is responsible for working directly with our customer at their location and to manage and dispatch drivers. The Assistant Driver Manager will serve as the site Customer Service Representative and shall coordinate with the Driver Manager, Customer, and Drivers to provide excellent service.
In conjunction with the Driver Manager, maintain and practice use of the knowledge of/to:
The principles and methods for moving goods including the relative costs and benefits
Knowledge of principles and processes for providing customer services, including the customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Coordinate with drivers to ensure timely pickup and delivery
Arrange for periodic maintenance of equipment as necessary
Maintain costs and profits within budget
Keep track of driver hours and miles in coordination with Load Planners to achieve maximum productivity
Aid in cost-cutting through initiatives
Monitor performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.
Maintain Service Rates in accordance with Company Expectations:
On-Time Service Rate: 99.0%
Ensure drivers observe all safety regulations and all training methods are adequate and effective.
Ensure dispatch protocols are compliant with both client and company policies and procedures.
Demonstrate proficiency and compliance with the use of administrative procedures and systems such as:
Transportation Management System (Dispatching, order processing, etc. in TMS) policies & procedures
Office Software (proficient use of various programs in Microsoft and other business applications)
Satellite tracking & communications Software
Plan, organize, and managamanage the work load to include:
Daily driver communication
Dispatch drivers on previous, current and future assignments
Updating TMS orders
Providing ETA on pickups and deliveries
Tracking and Tracing
Other duties as assigned
Degree in business or related field preferred
Experience with face-to-face customer contact as a 3PL
Proficient in Excel & Word
Familiar with CDL, DOT, and HOS standards
Familiar with Federal, State, and local transportation regulations
Minimum of 2 years' experience in the transportation industry preferred
Hermann Services is proud to be an Equal Opportunity Employer.
Hermann Services, Inc. is Affirmative Action, Equal Opportunity Employer and committed to providing
equal opportunity to all employees and applicants for employment without regard to race, color,
religion, ethnicity, national origin, age, disability, gender (including pregnancy, childbirth or
other related medical conditions), genetic information, sexual orientation, veteran or marital status,
or any other characteristic protected by law. No material contained within this website may be
construed as an offer of employment or a binding contract of employment for a specific time period.
Either the employee or the employer can terminate employment at any time, for any reason, with or
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