Job Term: Full Time Salary/Pay Rate: up to $20/hour
Full Job Description:
Hermann Services is looking for a full-time Warehouse Customer Service Representative (CSR) to join our company located in Houston, TX.
Hermann offers a competitive salary, medical, dental, and vision coverage, and 401K matching program.
Pay Rate: $20/hour
The Warehouse Service Representative (CSR) will be working in a fast-paced warehouse and will need to be organized and have good communication skills both verbal and via email.
Receiving, processing, labeling, and storing incoming stock
Working with warehouse associates to ensure accuracy of shipping/receiving functions
Maintaining clear records on all inventory and stock
Inspecting all stock for damages and keeping records of damages
Preparing, maintaining files for record keeping
Accurately processing orders for shipping and receiving using the WMS and often mirroring the transactions into a customer-based system
Recording exact arrival and departure times for shipments
Counting stock and keeping inventory records
Maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Build sustainable relationships of trust through open and interactive communication
Handle complaints - provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Greet customers warmly and ascertain problem or reason for calling
Other duties as assigned
Proven customer support experience
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Proficient in all applications of Microsoft â Word, Excel, Outlook, etc.
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Ability to write and speak well in English
Shipping and Receiving experience in posting goods and shipping orders preferred
Great Medical, Dental, & Vision Insurance after 30 days of full-time employment
Company paid Life Insurance
Paid Time Off
Disability, Accident, and Critical Illness Insurance
Hermann Services, Inc. is Affirmative Action, Equal Opportunity Employer and committed to providing
equal opportunity to all employees and applicants for employment without regard to race, color,
religion, ethnicity, national origin, age, disability, gender (including pregnancy, childbirth or
other related medical conditions), genetic information, sexual orientation, veteran or marital status,
or any other characteristic protected by law. No material contained within this website may be
construed as an offer of employment or a binding contract of employment for a specific time period.
Either the employee or the employer can terminate employment at any time, for any reason, with or