Assistant Dispatcher - Monmouth Junction, NJ

Hermann Services is looking for an Assistant Dispatcher to join our growing Transportation Division located in Monmouth Junction, NJ. 

Responsibilities:

1) In conjunction with the Driver Manager, maintain and practice use of the knowledge of/to:

• The principles and methods for moving goods including the relative costs and benefits
• Knowledge of principles and processes for providing customer services, including the customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Coordinate with drivers to ensure timely pickup and delivery
• Arrange for periodic maintenance of equipment as necessary
• Maintain costs and profits within budget
• Keep track of driver hours and miles in coordination with Load Planners to achieve maximum productivity
• Aid in cost cutting through initiatives
• Monitor performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.

2) Maintain Service Rates in accordance with Company Expectations:

• On-Time Service Rate: 99.0%

3) Ensure drivers observe all safety regulations and all training methods are adequate and effective.

4) Ensure dispatch protocols are compliant with both client and company policies and procedures.

5) Demonstrate proficiency and compliance with the use of administrative procedures and systems such as:

• Transportation Management System (Dispatching, order processing, etc. in TMS) policies & procedures
• Office Software (proficient use of various programs in Microsoft and other business applications)
• Satellite tracking & communications Software

6) Plan, organize and manage the workload to include:

• Daily driver communication
• Dispatch drivers on previous, current and future assignments
• Updating TMS orders
• Providing ETA on pickups and deliveries
• Tracking and Tracing

7) Other duties as assigned

• Degree in business or related field preferred
• Experience with face-to-face customer contact as a 3PL
• Proficient in Excel & Word
• Familiar with CDL, DOT, and HOS standards
• Familiar with Federal, State, and local transportation regulations
• Minimum of 2 years’ experience in the transportation industry preferred

Benefits:

• Great Medical, Dental, & Vision Insurance after 30 days of full-time employment
• Matching 401(k) – Hermann matches 35%
• Company paid Life Insurance
• Paid Time Off
• Disability, Accident, and Critical Illness Insurance
• Performance bonuses